Cancellations and late arrivals

I understand that life can be unpredictable and that plans sometimes change.

If you need to cancel or reschedule an appointment, I ask for at least 48 hours' notice. This allows me to manage my diary and offer the appointment to someone else who may be waiting.

Appointments cancelled with less than 48 hours' notice are subject to the full session fee. Where payment has already been made, this fee is non-refundable. I understand that unexpected emergencies can arise, and exceptions may be considered in these circumstances.

If cancellations become frequent, we may need to review our appointment arrangements together, including whether I can continue to hold your regular session time.

If you're running late, please let me know as soon as possible. We can use the remaining time in your appointment, but the session cannot be extended beyond its scheduled finish time.

If you haven't arrived within 15 minutes of the scheduled start time and I haven't heard from you, the appointment will be treated as a missed session and the full fee will apply.